Shipping & Returns

Delivery

We will deliver free to all UK addresses. 

Our chosen courier is Parcel Force although we reserve the right to appoint alternative couriers if considered preferable for whatever reason. Where goods are received packaged we strongly advise that the goods are unpacked and inspected within 48 hours so that we can respond to any issues arising. After this time we will not accept responsibility for damage or any issues with the goods delivered (please also refer to the “returns” section).  

Collection & Storage

When goods are collected by clients or third party carriers we require that the goods are inspected at the point of collection. We accept no responsibility for loss or damage to the product once it have been collected from us. When a product is available for delivery we will inform the client and agree a delivery / collection time. Where goods are not required immediately we will be happy to store them for the client for a period of 90 days from the date they first became available for delivery. Where the goods are custom items this will be from the date we inform the client they are available for delivery. After this we reserve the right to charge storage at the rate of £25 plus vat per week per item. After 6 months we reserve the right to cancel the order and refund the item (less storage charges). Where the items are custom no refund will be given in line with our terms on cancellation of custom orders.

Returns:

If you are unfortunate enough to receive product which is damaged or incorrect in any way we will do our very best to repair, replace or refund the product. In some circumstances a replacement or repair will not be appropriate and we reserve the right to collect the faulty goods and give a full refund without offering a replacement or repair. In order to assist us in providing an excellent service and to avoid ambiguous situations we ask that all damage, or short deliveries be reported within 48 hours of receiving delivery. After this time we cannot be held responsible for any product found to be damaged or missing. Where we are requested to deliver to a warehouse or other holding location it will be the buyers responsibility to ensure the goods are fully checked in line with our notice period above. We will not be liable for damage discovered more than 48 hours after we have delivered of the goods. Where it is agreed that product should be repaired we will work with the customer to effect a quick and efficient repair of the product. Due to the nature of the product and often specialist finishes, we cannot always give accurate timescales for the completion of a repair. We require skilled craftspeople to complete repairs to the appropriate standard. We will do our utmost to procure these services as quickly as possible but sometimes such services are not readily available. If we consider the time to repair unreasonable we reserve the right to collect the product and supply a full refund. Where goods are returned through no fault of our own we are happy to accept undamaged, boxed product for refund. We ask that clients return unwanted product within 10 working days of receiving it. We will not accept a return of product more than 10 working days following delivery. We do charge a fee on the return of undamaged boxed product to cover the cost of checking the product and entering back into stock. This fee is a set amount based on each product individually. We also require that the product is returned to our warehouse at Unit 5, Lymore Gdns, Oldfield Park, Bath BA2 1AQ. We will be able to process a credit and refund 2 working days following the receipt of the goods in the warehouse. Our contractual relationship is with the purchaser of the goods (our client). Any dealings in relation to the return, repair, replacement or refund of a product, or any customer relations, will be conducted with our customer. Where our client is an interior designer and the goods have been purchased to sell on to a third party we will have no contractual relationship with the third party. As such all after sales care will be conducted with our client and not any third parties with whom we have no contractual relationship.